Business Design Design Thinking Meta-Data Pattern Matching Value Creation

Pattern Matching and Humanity

So, I’ve only recently decided to write at a deeper level. I’ve journaled here and there, but not with the same voice or intent as I do now. Now, it’s pretty open and with the intent of helping others at a deeper level. This is deeper thinking and exploration.

With that said. I’ve been looking at my past very differently for a few weeks…and I am realizing how important it is…to just write down the things that have been on my mind for decades.

Pattern matching is one of those things. So is design thinking.

It seems that I see patterns a different way than most people probably do. I am not unique, but it is less common to think first by abstract thought. I don’t mean this ego-centrically. This pattern matching thing has been a common observation over time for me. I have a harder time not doing it than doing it. I do it by default.

OK, to the main point.

So, the patterns I see as most important for design thinking are very limited in terms of top Google serps. The ones coming closest see business design and behavior design as major elements of design thinking.

The easiest way to explain it is through a pattern match.

I have been on the creative side since childhood and also studied industrial design hardcore in college, and have always applied design thinking. My context is NOT physical or even digital products, it is web app, CRM, and business model designs, processes, advanced analytics, and metrics. It is CX from physical, digital, human, or code. I have an orientation of applying design thinking to business design.

Since I also studied the crap out of search engine science, engineering, application, and design, I can look at things as word clouds. I match these in my head for most things. I just have to think about it.

Meta seems to me, to be about higher order thinking – at least a truly different perspective. Meta is when something refers back to or is about itself, like a book about books or a meme about memes.

I know I am rambling, but this is how humanity is starting to learn. It is very, very clear in the millennial generation. I would put a science converation up for it.

Business Design Business Growth Decision Making Design Thinking Financial Analysis Machine Learning Neuroleadership Start-Ups Value Creation

Data-Driven Business Growth: 20 Examples of ROI And Results with Big Data

The article below is reposted 100% from my days at and currently hosted here: . Given this post is a repost WITH a preamble, I hope Google doesn’t ding me too much :-). The featured image is taken from here.

Why Did I Write this Re-post?

I am thinking about writing a book on the topic of data-driven business growth, and this article is a first exploration. The preamble’s writing style is somewhat exploratory, like a preface to a book. So, IF you don’t care for a preamble OR preface OR to understand the “credibility or context of the author” AND want to skip ahead, scroll down to the header “20 Examples of ROI And Results With Big Data.”

About the Article: The article was originally posted on May 26, 2015, and this article held the #1 Google search result for 3-4 years when searching “big data ROI.” When VMware bought, the articles were moved. So, it seems the link love was lost. As of today, the article is the #9 Google search result. Tom Davenport cited the article twice in the book Competing on Analytics, and this book has been used to teach MBA students in top-tier schools around the world.


First, it is my hope…that this preamble doesn’t sound egotistical. I just prefer to know when I am reading from a credible source and think other people do too. For example, when people write about “best practices” and have only done something one time, it is easy to question their motive and what is #truth. Being a data nerd, I prefer reading information described as “the behaviors of the top performing quartile” versus “best practices.” You can’t fake extensive data so easily. LOL.

Also and more importantly, I want to provide an emotional context for the point I am in on my human journey—the story of my life. So, this preamble is also a self-reflection—perhaps a bit of a diary entry.

Reflecting back on my ~25 years in business, I have realized that data-driven business growth is a life-long passion of mine. This is why I put a SO much passion into this Davenport-cited article and why I started a big data encryption company (then #failed). Analytical truth-seeking in business has been a consistent theme in my life—continuously asking myself and others what it takes to create trust, value, and revenue growth. I have worked at something like 6 software companies with analytics products, including machine learning. I am fascinated by the Internet of Humans, especially around self-awareness, behavior, brain science, decision-making, and personal growth. For a while, I have been fascinated by bio-mimicry and using biological contexts to represent first principles in business, with a very big focus on the art, craft, and science of sales. I guess I am wired a certain way, and this way of thinking has occasionally gotten me in trouble : ). But, I do my best to be thankful for all things, good and bad (as noted in my #365DOT page). Wow, I am really nerding out.

I guess, we all can reach a deeply self-reflective point in life. You then seek to see yourself from a new perspective. I am at one of these points, which seems to last a while, and I only recently (June 2020) realized that Tom Davenport cited my article twice in the book Competing on Analytics. This event has really given me a new perspective on myself, and I began to circulate this info among colleagues who encouraged me to “be humble but proud” #BeHumbleButProud. So, I am excited to make this the first post for one of the key themes, #DataDrivenGrowth, of my new blog Potentially, I turn these posts in to a book. Lastly, I am a bit of an excited fan-boy because I read Tom’s Information Ecology book back in 1999, 3 years out of Georgia Tech, building software products rendered by Netscape Navigator, WebTV, and Network Computers. Let’s just say I’ve been a Davenport fan since I was “a kid.”

Because of my beliefs about value creation/migration/vectors and the value inside data plus my intense nature (two of my tattoos are proof), I guess it has taken me a bit of time to realize this new perspective of self. Now, it kinda feels like I didn’t realize this—I have always used data to help products and companies grow—with time spent in sales, consulting, marketing, customer success, product marketing, and product management across 3 unicorns and 8 magic quadrant software companies. But, I didn’t see this as clearly, until now. Of course, this goes deep. Let’s grab a beer some time and share stories!

What is also cool is that the new perspective applies now. Why? I am working at to help drive new sales within existing customer accounts. One of the current, key components of my work is using data from 1) the use of our product by customers, 2) our own financial info about our customers, 3) revenue data in CRM, 4) customer experience profiling, and 5) marketing analytics to attempt to drive enterprise value in a high-growth B2B SaaS startup. I intend to share some of the learnings more on this blog.

That’s it! Thank you for reading. I would love to discuss data-driven business or personal growth with you on my Twitter or LinkedIn pages.

20 Examples of ROI and Results with Big Data

To provide some background, Thomas Davenport’s book Competing on Analytics was conceived about 15 years ago. From my own research, Davenport started exploring this concept around 2006, which is the time he published a Harvard Business Review magazine article titled Competing on Analytics. The graphic below gives context to where the article was cited.

Now, for The Original Article…

Whether companies refer to results, outcomes, ROI, or case studies, big data and data science are moving beyond the hype and proving to show more and more benefits over time. The world now believes in the concept of smart cities, smart cars, and smart homes, and there are now many real-world examples of where big data and data science is making an impact, including the early development of data lakes and application of machine learning.

According to research from Deutsche Bank, the expectations for big data have become very real as Apache Hadoop® is expected to be prominent in CIO’s analytics investments in 2015. Today, the industry agrees that the third platform is here, as our CEO, Paul Maritz, discussed last year, and IDC expects apps with predictive analytics and machine learning to grow by 65% as a unified data platform architecture takes shape.

To highlight how real these results are across the industry, Pivotal published a popular post last year, and it cited 20 examples of what companies were doing to achieve benefits from big data. Below, there is a new, recent roundup of research and big data examples, showing results and support for the next phase of big data adoption.

Research On The Business Outcomes Of Big Data

According to the most recent surveys by Accenture, GE, and IBM, there are strong conclusions on big data. For companies that are using big data, 92% of executives are satisfied with the results and 89% rate big data as “very” or “extremely” important. Similarly, Accenture researchers found that 89% of respondents who have implemented at least one big data project see it as a way to revolutionize business operations, and 85% believed big data would dramatically change the way business is done.

In a collaborative report with GE, the Industrial Insights Report for 2015, 84% of those surveyed believe big data analytics will “shift the competitive landscape for my industry” within a year and 87% believe so in three years. In addition, 89% believe a lack of big data adoption will create a risk of losing marketshare, and 75% cite growth as the key value of analytics. It’s no wonder that, according to and CEB, CMOs now spend more on technology than other departments and the biggest driver of their tech spending is big data at 37% of the marketing budget, but marketing is far from the only department seeing results—other departments are getting results as well.

Venturing over to the cost side of the equation, the well-known “Internet Trends Report” from KPCB’s Mary Meeker showed several general trends for the past decade or two—reduction of compute cost by 33% annually, storage cost by 38% annually, and bandwidth costs by 27% annually. These statistics point to the ability of big data to provide greater value for companies by lowering the cost of investments and operations. In one life sciences example, the cost-per-bit of biologic information “is coming down faster than Moore’s Law,” and the cost of genome sequencing has dropped as much as 90% for several years in a row.

For two specific examples of both value and cost elements of big data, the work of EMC data scientist Pedro Desouza is a perfect example. One of his team’s churn algorithms helped a company predict and prevent account closures whereby attrition was lowered 30%. He also “helped reduce an organization’s cost of big data analytics from $10 million to $100 thousand per year.” In the latter case, the customer was shocked because the change was non-disruptive.

The bottom line is that businesses are seeing big value and reaping the benefits of big data, and it is clear that technologies like Apache Hadoop®, running on commodity hardware, can store massive amounts of data at a fraction of the cost of traditional data warehouses.

20 Examples And Case Studies Of Big Data ROI

Big Data implementations have now existed long enough to show results beyond the internet juggernauts and early adopters that started off applying Hadoop to solve innovative problems. From automotive and healthcare to logistics and retail, there are strong results with big data and data science across virtually every industry.

Retail: Walgreens and Kroger

At Walgreens, big data is being used by clinicians at in-store health clinics. The company is delivering advanced analytics at the point of care to better assess patient conditions and provide recommendations that improve health overall and avoid future medical costs. For example, a current system can catch an unfilled prescription to help people stick to their healthcare plans and avoid further, unnecessary costs. Over 7.5 billion medical events for 100 million people power the big data system with information like demographics, enrollment, diagnoses, procedures, and data from managed-care plans.

Kroger is leveraging big data as well through its joint venture with Dunnhumby. The company accesses, collects, and manages data for about 770 million consumers. For Kroger, the analytics output from big data has helped them see greater, more actionable insights on customer loyalty and profitability. Claiming 95% of sales are rung up on the loyalty card, Kroger sees an impact from its award-winning loyalty program through nearly 60% redemption rates and over $12 billion in incremental revenue by using big data and analytics since 2005. According to one report, Kroger credits their loyalty and data driven buying pattern analysis programs for staying profitable during the recession of 2009.

Airlines: Southwest and Delta

For companies focused on customer relationships, providing great service is top of mind via social channels and other interactions. Southwest uses speech analytics to help improve the interactions between customers and personnel. As well, Southwest uses big data to understand online behaviors and actions, improving offers for customers and leading to growth in loyalty year over year.

Delta has used big data to help with one of the most uncomfortable travel situations that exists—lost baggage. With over 130 million bags checked per year, the company held a lot of tracking data about bags and became the first major airline to allow customers to track their bags from mobile devices. To date, the app has been downloaded over 11 million times and gives customers much greater peace of mind while traveling while also differentiating Delta as a customer-centric company.

Media: Huffington Post and

In the fast-paced world of online media, Huffington Post grew last year into the number one online news site in the United States. According to this report, the company’s leadership believes in running the business based on data. This includes improving the user experience in real-time from social trends, recommendations, moderation, and personalization—they optimize the site many ways, and their analytics platform powers the entire analytical process.

According to the same report on Big Data for Media, also uses data to understand and serve the customer better, create targeted advertising, and design new products based on information collected. Their CEO claimed that big data transformed their business. The company uses many data points to analyze customer content preferences, increase relevance in their communications, and personalize the content—all to keep visitors and traffic. The data also helps the company understand time of day consumption based on both PC and mobile channels.

Logistics: UPS

On a daily basis, UPS makes 16.9 package and document deliveries every day and over 4 billion items shipped per year through almost 100,000 vehicles. With this volume, there are numerous ways UPS uses big data, and one of the applications is for fleet optimization. On-truck telematics and advanced algorithms help with routes, engine idle time, and predictive maintenance. Since starting the program, the company has saved over 39 million gallons of fuel and avoided driving 364 million miles. The next steps include completion of the roll-out and applying the operational efficiency to their airplanes.

Telecommunications: Sprint and Anonymous

Sprint spoke about using big data analytics to improve quality and customer experience while reducing network error rates and customer churn. They handle 10s of billions of transactions per day for 53 million users, and their big data analytics put real-time intelligence into the network, driving a 90% increase in capacity.

Similarly, EMC data scientists looked at 5 billion cell user CDR signals per day to save tens of millions of dollars with analytics. The project helped identify service issues and avoid needless, costly repair work.

Financial Services: AMEX and AIG

The American Express Company looked to shift traditional business intelligence-based hindsight reporting or trailing indicators of how business was doing to predict loyalty. Their sophisticated predictive models analyzed historical transactions with 115 variables to forecast potential churn. In the Australian market, they now believe they can identify 24% of accounts that will close within four months.

American International Group (AIG) uses big data and data visualization to help fight fraud. The system takes structured and unstructured data from claims databases and handwritten adjuster notes to identify potential fraud. Besides listing priority claims to investigate, charts and visualizations, like heat maps, inform teams of other insights and also help them make improvements to machine learning algorithms.

Automotive: Tesla and Ford

Of course, Tesla is the poster child for instrumenting vehicles with sensors and sending all the data back to the mother ship for analysis, using an Apache Hadoop® cluster to collect the data. The data is used to improve the company’s R&D, car performance, car maintenance, and customer satisfaction. For example, the company is notified if the car is not functioning properly and consumers can be advised to get a service. These capabilities have helped Tesla create market share in a difficult environment where charging stations are not widely deployed.

As shared this past CES, Ford’s CEO explained how the company is using big data and transportation analytics to become more of a technology company. They are looking to use big data to address vehicle quality, insurance costs, transportation, vehicle intelligence, driving patterns, and more. For example, the company wants to use the data to help lower insurance costs for the driver and even has approximately 200 big data and analytics experts supporting major decisions throughout the company. In a marketing example, the company analyzes multiple data streams on what was built, sold, in inventory at the time of sale, and what customers are searching for on websites along with economic data such as housing starts and employment rates—all of this is used to help sell more cars.

Healthcare: Kaiser and Emory

The healthcare industry has historically used data in many ways, but big data and data science is changing the way businesses operate as showcased in our recent case study.

At Kaiser Permanente, big data from electronic health records for 9 million people have been used to help improve care and reduce costs, improve recommendations for care, support adherence to prescriptions, and more. Recently, Kaiser used big data to study the incidence of blood clots within a group of women taking oral contraceptives. The analysis revealed that one formula contained a drug that increased the threat of blood clots by 77%—understanding these types of patterns can help many people avoid visits to the doctor or emergency room. Similarly, Kaiser doctors are studying preterm and newborn babies who visit NICUs and determine the type of care needed for diagnosing infections like sepsis or others within blood streams as well as reducing the number of days infants spend in NICU.

At Emory University Hospital, a new system is underway to help identify and alert clinicians to danger signs in patents. Typically, streams of data like heart physiology, respiration, brain waves, and blood pressure stream out of a dozen systems and monitors in an ICU. Doctors and nurses monitor the information to make decisions. New systems are helping correlate the massive streams of data in real-time to provide analysis much faster and help save lives.

Online Training and Gaming: Skillsoft and Jagex

In professional, online education, Skillsoft is using big data to learn and apply knowledge across 19 million users and 60,000 learning assets. Content has been individualized based on direct email response behavior and surveys. Since applying big data approaches, there has been a 128% improvement in user engagement and recommendations have proven to be much more relevant and actionable. The company’s leadership see that the analysis of big data has generated substantial results and trusted advanced machine learning and optimization algorithms to deliver. Similar results in the education space have also been produced by Pivotal.

As shared at the Strata + Hadoop conference, online game developer Jagex is using big data to cull through 10 years of game content and 220 million player accounts to recommend relevant, in-game content to users. One of their top games, RuneScape, was a free, massively multiplayer online role playing game (MMORPG). With more relevant content, the game could actually improve revenue instead of damage it. In fact, the deployed data science model not only increased revenue, it improved player engagement and quest completion rates.

Travel/Lodging: Red Roof Inn

For Red Roof Inn, big data has created a new way of marketing and helped produce 10% growth year over year, even with the worst winter in years. The marketing department started with an inventory of potential data to use, including government stats and nationwide, historical weather information, and they began a plan to target stranded airport passengers. With an estimated 2-3% of flights cancelled daily, 500 planes don’t take off and 90,000 passengers get stranded. The company uses big data to identify the areas of demand and uses search advertising, a focus on mobile communications, and other methods to drive digital bookings with personalized messages like ‘Stranded at O’Hare? Check out Red Roof Inn.’ The ads provided a timely and contextual offer—showing up at the right time and right place for the right user’s search criteria.

Government: IRS and City of Chicago

The IRS is using big data to stop identity theft, fraud, and improper payments, such as those who are not paying taxes and should. The system also helps to ensure compliance with tax rules and laws. So far, the IRS has stopped billions of dollars in fraud, specifically with identity theft, and recovered more than $2 billion over the last three years.

In Chicago, public sensors are being placed around the city, and these are expected to measure air quality, light intensity, sound volume, heat, precipitation, wind, and cell phone traffic to count pedestrians (without sacrificing privacy laws). The ultimate goal is to make the city a safer, more efficient, and cleaner place to live while attracting technical researchers and, rolling out in phases, to offer the city a new public utility.

Engineering Services

In an example recently published in the Economist, a data analysis firm helped a multinational engineering firm improve team performance. When they looked at dozens of variables on team composition, they could see how a set of small improvements would add up. By looking at the number of members on a team, the time-zone spread, the relationship between workers, and other factors, the improvements ultimately added up to a 22% increase in productivity.

Learning More:

As showcased, there are a number of companies across industries who are using big data to inform their business and take actions that produce results.

Editor’s Note: Apache, Apache Hadoop, Hadoop, and the yellow elephant logo are either registered trademarks or trademarks of the Apache Software Foundation in the United States and/or other countries.

B2B SaaS Business Design Business Growth Entreprenuer Financial Analysis Meta-Data Start-Ups Value Creation

Great: News – SaaS Stocks Rise During Pandemic

Excerpt from Tech Crunch

  • SaaS stocks, as measured by the Bessemer-Nasdaq cloud index, closed at a 1,484.93 yesterday, a record, and just a hair under its intraday high of 1,491.59.
  • The raw numbers matter less than the index’s movement. From highs of around 1,400 in March, the index dropped to 892.60 during the early-year market selloff. Since then, SaaS and cloud companies have come roaring back. This is reflected in the new, higher valuation multiple that the companies are priced at by investors today, namley an enterprise value/revenue multiple of 14.7x.
  • Briefly, we observe movements in the value of public SaaS and cloud stocks because they inform private market investors about possible exit values for startups.
  • So is the run-up in SaaS stocks, therefore, good for startups? Yep. Now let’s get into why clouds shares are going up.

Behavior Brain Neuroleadership Neuromarketing Neurosales

There is No Black and White in this Picture

Are you sure that no single pixel is pure black or pure white?

Are you sure it isn’t all shades of gray?

According to Wikipedia, “black and white thinking (also called splitting or all-or-nothing thinking) is the failure in a person’s thinking to bring together the dichotomy of both positive and negative qualities of the self and others into a cohesive, realistic whole. It is a common defense mechanism.”

Even to this day, I am realizing, it is so important to view decisions and behaviors outside of black and white thinking. The dichotomy clouds perception and reaction to events in life. Honestly, this jading is not some opinion on my own. This is based on the view of thousands of experts and deep research. I also see it in myself without question, as well as in others who are close to me.

As an example, we can see black and white thinking when we compare linear to non-linear thinking. See this great article by Jody Michael Associates. Their suggestion for seeing things by shades of gray is, “self-awareness, empathy, curiosity, mindfulness and slowing down reactive tendencies.” They go on to cover flexibility, emotional intelligence, somatic (non-verbal) communications, seeking personal and professional growth, and recognition of blind-spots. Black and white thinking is pervasive, it exists on multiple spectrums for many variables.

The stand out comment for me in this article (as a nerdy and passionate guy who loves neuro-leadership, neuro-sales, and neuro-marketing), is that changing habits in ourselves is the grand majority of what it takes to move your own needle on black and white thinking. It sounds simple and easy, but it isn’t.

Changing perception and changing habits are terribly hard to do.

B2B SaaS Behavior Brain Business Design Business Growth Decision Making Design Thinking Entreprenuer Financial Analysis Financial Analysis and Automation Machine Learning Meta-Data Order to Cash Pattern Matching Search Engine Start-Ups Value Creation

We All Share Meta-Data

Meta-data is really, really really special. If you haven’t taken time to understand it in depth, you should. Why?

Here are the key points of why, IMHO:

  • Meta-data is constantly searched by the most powerful compute clusters and semantic engines on Earth, and Google is the most used.
  • By organizing, scoring, matching, and optimizing all types of content, meaning, and context, search engines help power commerce (and even life) across trillions of dollars of transactions around the world.
  • We use search every day without thought.
  • Search engines are found in almost every software-based application we use, and we use software more in our daily lives than ever in the course of human history.
  • Search engines are powered by some of the most advanced machine learning and artificial intelligence algorithms ever written by some of the smartest engineers in the history of the world. Search engine investments have provided one of the most prolific returns of any in history.

Why do I care about meta-data?

One of the things I am most passionate about in life is the ability to change human behavior and help direct it on to paths for growth. Search engines already help do this by matching life experiences. For example, experienced professionals can offer advice to younger professionals, who can search and find it. Therapists can do the same with people seeking help. Husbands and wives can do the same. Search even helps to predict our mates.

Our future is a wonderful probabilities and optimization problem, which is driven by meta-data, search, and machine learning. Today, I believe our growth as humans is powered mostly by a) search technology andb) other humans…and it will transform to another state in the future…transforming lives.


Yes, this post is a little intellectual, but I am trying to find the voice in my passions, and I was trying to make a point about meta-data : ).

B2B SaaS Business Growth Financial Analysis and Automation

Why I Joined SaaSOptics: $13 Billion Reasons for B2B SaaS Startups

Today, I am very thankful and excited to announce my new gig!

After consulting for several months, I have joined full time – where I will lead product growth strategy.

SaaaSOptics provides automation and analytics for order to cash at B2B SaaS startups and scale-ups—ultimately, our software helps raise money, respond to board inquiries, use KPIs to invest resources within their company, and much more. (Section 3 explains the business outcomes you can achieve with our software.)

Why do I love this company?

Why do I think others should find out if SaaSOptics is a fit for them as a customer or employee?

If you are inclined to learn more, let me mention why in 5 parts…

An aside: After spending 10 years working on my second blog (2008-2018) and never getting around to re-implementing my first blog (on pMachine Expression Engine in 2004 <head scratch>), I am starting a new blog here to start a new milestone in my life journey.

Part 1. $13 Billion Reasons (and Dollars Raised)

Our target market is B2B SaaS companies from roughly $1,000,000 to $50,000,000. 

  • We have over 600 customers—these are basically all high-growth companies and sell software across industries and departments. 
  • We provide them with financial automation and analytics for order to cash processes (also known as subscription management). We usually sit between CRM and the general ledger, focused on revenue not cost.
  • These companies provide artificial intelligence, IoT, advanced marketing, IT security, education, media, and much more—for example,,,,,, and

These companies pull data directly from SaaSOptics analytics and financial reporting to a) build trust with investors and b) support their valuation during fund-raising.

Collectively, our software has helped B2B Startups raise over $13B USD across 1300+ rounds of funding. This includes dozens and dozens of the best venture capitalists on Earth!

The B2B SaaS market gets me very excited. Why? I was a product manager in my first job—and led a SaaS solution in 1998. I have worked in the space for 20+ years and have worked in product marketing or a related role for 10+ SaaS products. I started my own SaaS company at one point and tried to create an angel fund in the SaaS arena for human cloud services.

This market gets me totally pumped. I love the entrepreneurs and teams who want to change their industry.

Part 2. The People at SaaSOptics are Awesome

For 10 years, I have wanted to work again for my mentor, colleague, and friend Dave Ryan. Why? Because he is one of the best humans I’ve ever worked for. I worked for the company he founded and led,, in the 2000s (just before he started SaaSOptics).

When I reached out to Dave last year about SaaSOptics, I knew he had surrounded himself with a great team of people, starting with his two co-founders, Clayton and Matt—adding many good peeps along the way.

Here is what I have found:

  • Today, we have over 80 employees (and are growing in high double digits YoY). We have some amazingly passionate and professional people in their 20s, 30s, 40s, and 50s. I’ve often heard people complain about the millennial generation at work, but you haven’t seen these folks. Smart as shit. Hard-working. Love to learn. Want to make a difference. They are awesome.
  • Our executive team and founders are top-notch in every way. No jerks allowed—they are people who treat others well and have integrity in the area. Data driven. Customer driven. Enterprise value driven. Experts in SaaS financials and funding. Strong financial acumen. Great at relationship building. Don’t like big egos. Know how to deliver trust and value (from the Alston Gardner school of sales). I could go on and on. 
  • Having worked at 7 companies in my career and consulted with dozens more, I see clearly that the culture, teamwork, and decision-making are strong. So many of the non-exec-team leaders are awesome too—HR, product, customer success, sales, marketing, engineering, finance, operations—basically every department has some bad-asses. In fact, our employee recognition award is called “The Bad Ass Award.” We have won “best places to work” awards. We have fun together.

In 2000, I interviewed a prospective senior executive during a recruiting process, and I have never forgotten what he said—that who you work with is as important, or more important, than how much money you make or exactly what you do. I didn’t believe it as much in my younger years, but he was so right. (I will say, if you have all three, you should thank your lucky stars every day when you wake up.)

Now that I have spent 45 years on the planet, I believe co-workers share a journey together. There is some part of our lives that overlap while we work together. Sometimes, we become life-long friends and stay in touch for decades. We see each other marry and have kids, and more. I am very lucky and thankful to work alongside such a wonderful group of people.

3. Amazing Product, Focused on Customer Success

We have a world-class product and customer success team. 

I first found this out when I wrote the company’s first 3 case studies—roughly 6 years ago. At the time, I got to interview the CEO and Founder of, the CFO of Schoology, and a fractional CFO. It was immediately apparent just how much the application was valued by B2B SaaS start-ups. We were helping these companies scale their financial operations and nail fund-raising. For example, one company raised something like $80M in 5 rounds over 2.5 years. You don’t do this without an awesome financial product and a software vendor who can help your customers get maximum value from the product.

  • We are loved by our customers with a 97.5 customer satisfaction score.
  • We have been recognized by industry media and analysts—for example, being on the Inc. 5000. 
  • We have been around 10 years and have customers who have been with us that long .
  • We have dozens and dozens of great testimonials.
  • We have high scores on sites like G2 Crowd. And more…

When it comes to business outcomes, our software and services help CFOs, CEOs, their investors, and their companies achieve the following:

  • Increase cash flow 25-50% by reducing A/R
  • Push finance team hiring decisions by 12-18 months
  • Improve trust with investors, maximize enterprise value, and reduce valuation risk
  • Support GAAP compliance, closes, funding, audits, tax compliance, board meetings, and budgeting with automation, analytics, and accurate data
  • Process new customers, revenue recognition, and future invoice schedules in less than one minute
  • Transform order-to-cash processes from 100% manual to 50% or even 90% automated
  • Report revenue accurately
  • Never miss a renewal
  • Reduce internal communications about customer financial status by as much as 90%

4. Opportunity—to the Tune of $6B

When you work at companies like SaaSOptics, there is tremendous opportunity:

  • We just raised $12M in series B funding after a record breaking 2019. Our A round investors have returned for round B.
  • Our Q3 had 70% year over year growth.
  • Since January of 2018, we have grown ARR by 105%, added 50 employees, and grown our customer base by 58%.
  • We have been on the Inc. 5000 twice. In 2018, we were #1596 with 387% growth over three years. In 2019, we jumped to #1085. The average growth rate for the year has been 157.4%.
  • We were named one of Atlanta’s fastest-growing private companies in Atlanta Business Chronicle and also won their Pacesetter award. 
  • The Technology Association of Georgia awarded us one of the most innovative companies of 2018.

But, the thing that blows me away the most is this.

Over $6B+ in invoices pass through our system.

We have more financial transaction data going through our platform than many regional banks. We automate and analyze $6B+ in revenue—24 x 7 x 365 days a year.

5. My Passions Too—Can I get a Hell Yeah?

Now, here is the icing on the cake for me. And, it gives me more than goosebumps. It makes me grateful beyond a level I can communicate easily—and I have written a gratitude journal for 10 years.

When I draw a Venn diagram of my passions, the three circles are a) personal and business growth, b) design thinking, and c) the brain science behind human behavior and decision-making. I’ve been interested in the first since I was about 12 years old. The second I became passionate about in college, and the third started 10 years ago.

Here is what is amazing. The executive team connected these passions with my role. Many people don’t explore their passions. Others find them and don’t pursue them. Some people know what they really are. Others pursue with difficulty finding a path. But, when you get them to line up with your everyday job, you are in an amazing place. 

Now, I feel like I retired at 23 because I’ve always loved what I’ve done in the software industry and with the related data and media machines. I loved working in artificial intelligence, big data, and cloud computing arenas for years—ecstatically learning about IoT, PaaS, and 10TB memory grids. I loved learning about early short-form media like podcasting and vlogging. I loved learning about CRM data models and marketing analytics. I have loved creating internet applications, like WebMD, and things that are new to the world. I have loved trying to start 20 businesses over the years.

But now I get to apply my life-long passions to such an amazing opportunity?

I am truly blessed—and blessed is not a word I use often, only when it is felt deeply. I am very grateful—and grateful is a word I use every day. And, fuckin eh man—that is a word I probably use more than I should—but…hell yeah…I am really excited..and this opportunity deserves it.

Thank you to everyone who, along my journey, helped guide me here (purposefully or not :). 

And, thank you to the founders and founding investors of SaaSOptics who have done the work and taken the risk so that many of us get to experience such a great opportunity in our short time on this planet.

Thanks for Reading!




Hello world!

Whenever I have started a blog, I always leave the first post up!

Welcome to After you read this, you should delete and write your own post, with a new title above. Or hit Add New on the left (of the admin dashboard) to start a fresh post.

Here are some suggestions for your first post.

  1. You can find new ideas for what to blog about by reading the Daily Post.
  2. Add PressThis to your browser. It creates a new blog post for you about any interesting  page you read on the web.
  3. Make some changes to this page, and then hit preview on the right. You can always preview any post or edit it before you share it to the world.